Outage in EBSCO

Service Issue Reported – Error When Accessing eBooks via EZProxy

Resolved Major
November 21, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

Incident Report

We have received reports of users receiving an error message when accessing the EBSCO eBook Viewer through EZProxy. Our engineering teams have identified the issue and are working to implement a resolution. In the meantime, to temporarily resolve this issue, the following stanza can be added to the Never Proxy section of the EZProxy Configuration file. viewer.ebscohost.com
Components affected
EBSCO eBooks

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 11/21/2025 05:47PM

The issue users reported of receiving an error message when accessing the EBSCO eBook Viewer through EZproxy are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

INVESTIGATING 5 days ago - at 11/21/2025 04:31PM

We have received reports of users receiving an error message when accessing the EBSCO eBook Viewer through EZProxy. Our engineering teams have identified the issue and are working to implement a resolution. In the meantime, to temporarily resolve this issue, the following stanza can be added to the Never Proxy section of the EZProxy Configuration file.

viewer.ebscohost.com

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