Outage in ecobee

Interruption to ecobee Mobile Services

Resolved Minor
June 19, 2024 - Started 6 months ago - Lasted about 19 hours
Official incident page

IsDown continuously monitors the ecobee status page and multiple sources to provide up-to-date information. Check back with us for the latest ecobee uptime status.

Outage Details

We have identified an issue for Android users where the mobile app may fail to load and intermittently shows a "Trouble connecting to ecobee" error. ecobee smart thermostats will continue to operate normally on set schedules and by manual adjustment, including any energy savings events currently in-progress. We appreciate your patience as we’re working hard to fix this issue as quickly as possible.
Components affected
ecobee Mobile Services
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/20/2024 02:28PM

The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

INVESTIGATING 6 months ago - at 06/19/2024 07:48PM

We have identified an issue for Android users where the mobile app may fail to load and intermittently shows a "Trouble connecting to ecobee" error. ecobee smart thermostats will continue to operate normally on set schedules and by manual adjustment, including any energy savings events currently in-progress. We appreciate your patience as we’re working hard to fix this issue as quickly as possible.

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