Check if ecobee is down, recent outages, user-reported issues, and outages map.
ecobee is working normally
Last checked from ecobee's status page a few minutes ago
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 216 incidents since started monitoring ecobee status in April 2020. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
18 days ago · lasted about 6 hours
We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your p...
19 days ago · lasted about 3 hours
We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your p...
about 1 month ago · lasted about 2 hours
We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue t...
We've tracked and collected 216 incidents since started monitoring ecobee status
Andrew
Won’t connect to server
Barbara
The App isn't working on my Android. It shut down yesterday.
Peter
Not cooling or not consistent
Ellis
App says "technical difficulties "
Mark
Ecobee app will not update or take new settings
Scott
"Trouble connecting to your device"
theodore
keep loosing connection. Ecobee thermostat connecting to wifi but not the ecobee server
Wilfried
App doesn't connect anymore.
Kevin
Thermostat says connected to ecobee.com but my continues to show offline.
Dennis
I can't log into the Ecobee mobile app
James
Cant log in to pc or app. cant communicate with the thermostats
Jonathan
The app is not working on the mobile device. It has been functioning for over 18 months
DaveKay
Phone app and browser app not working.
J
No app access or network use
M
Sudden logout + cannot log back in.
Marty
Cannot connect with App or lob in to website.
George
Unable to access my Ecobee app to adjust my air conditioning settings.
Armin
Ecobee not connenected to web.
Eleanor
Will no reconnect to WIFI
Desiree
Problems with the mobile app, get a message that it cannot connect with server
Daniela
My ecobee app says there was an error loading your subscription. If this continues please contact customer support
Bob
My account cannot connect to ecobee
Jerry
Not linking to thermostat
Bob
Not connecting with app. Thermostat not connecting with any paired mobile devices
Maddy
"trouble connecting to your device"
Sirish
Ecobee App sign in issue (Only App, web is working fine as expected)
Dan
App can’t connect to ecobee
ecobee isn't down. You can check ecobee status and incident details on the top of the page. IsDown continuously monitors ecobee official status page every few minutes. In the last 24 hours, there were 0 outages reported.
ecobee is currently operational. You can check ecobee status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of ecobee being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the ecobee official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
ecobee last outage was on August 27, 2025 with the title "Interruption to ecobee Integration Services"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
