Outage in ecobee
Interruption to ecobee Smart Security Online Services
Resolved MajorIncident Report
We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 01/19/2026 07:23PM
Case closed! The incident we were experiencing with Professional Monitoring has been resolved.
MONITORING
3 days ago - at 01/19/2026 06:38PM
Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
INVESTIGATING
3 days ago - at 01/19/2026 06:16PM
We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Latest ecobee outages
Interruption to ecobee Integration Services - 12 days ago
Interruption to ecobee Mobile Services - 2 months ago
Interruption to ecobee Mobile Services - 3 months ago
Interruption to SmartCamera Online Services - 3 months ago
Interruption to Subscriptions - 3 months ago
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