Outage in ecobee

Bug impacting Smart Thermostat Premium and SmartThermostat With voice control

Minor

September 02, 2026 - Started about 1 month ago
Official incident page

Incident Report

We’ve identified a bug impacting Smart Thermostat Premium and SmartThermostat with voice control, which is causing temperatures to read higher than they should. We’re actively working on a fix, and will provide updates as soon as possible on an estimated resolution.

Latest Updates ( sorted recent to last )

MONITORING 20 days ago - at 09/23/2026 08:23PM

The fix has been deployed to the vast majority of affected thermostats. A small number of Smart Thermostat Premium devices are still affected. If your device is running 4.10.7.44, it has not been upgraded due to additional third-party approval or testing required. We are working with third-party partners to resolve the issue for all remaining affected thermostats as soon as possible.

MONITORING about 1 month ago - at 09/09/2026 11:30PM

A fix for the bug impacting Smart Thermostat Premium and SmartThermostat with voice control devices that have been rebooted since Aug. 23 has begun rolling out.

IDENTIFIED about 1 month ago - at 09/02/2026 09:12PM

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