Outage in ecobee
Interruption to SmartCamera Online Services
Resolved MajorIncident Report
Summary AI Generated
Ecobee's SmartCamera Online Services experienced a 42-minute outage that prevented users from receiving event detections and notifications. The team identified the root cause and deployed a fix, followed by a monitoring period to confirm stability. The incident was fully resolved, with ecobee advising any users still experiencing issues to restart the app.
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Users are currently unable to get events or notifications for events for SmartCamera. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Components affected
ecobee SmartCamera Online ServicesLatest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 09/15/2026 10:29AM
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
MONITORING
about 11 hours ago - at 09/15/2026 10:22AM
We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
IDENTIFIED
about 12 hours ago - at 09/15/2026 10:17AM
We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
INVESTIGATING
about 12 hours ago - at 09/15/2026 09:49AM
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Users are currently unable to get events or notifications for events for SmartCamera. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Latest ecobee outages
Interruption to SmartCamera Online Services - about 2 months ago
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