Outage in ecobee
Interruption to SmartCamera Online Services
Resolved MinorIncident Report
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCameras from the Home Page for a small period of time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Components affected
ecobee SmartCamera Online ServicesLatest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/29/2026 06:38PM
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
IDENTIFIED
4 days ago - at 07/29/2026 06:01PM
We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
INVESTIGATING
4 days ago - at 07/29/2026 02:37PM
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some customers might be noticing they are intermittently unable to access their SmartCameras from the ecobee app. Recordings and security events will still work as normal. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
INVESTIGATING
4 days ago - at 07/29/2026 02:31PM
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCameras from the Home Page for a small period of time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
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