Data service degradation in the Americas region

This incident has been resolved and affected operators are operational again.

In case you are still experiencing issues, please submit a request to our Customer Support team.

We are now starting to see a recovery and affected devices are now reconnecting since 12:06 UTC.

We will continue to closely monitor the situation.

We are continuing to investigate the issue. We are communicating with our carriers and pushing them for an update.

We will post an update shortly.

We are continuing to investigate the problem in the Americas which seems to be caused by the signaling carrier of the affected networks.
Meanwhile, some devices attaching to our network via LTE from other countries could have experienced connectivity issues.

We have meanwhile made some adjustments from our side which should help with the new connections outside the Americas region.

We will post a new update shortly.

Dear customers,

We are currently investigating a possible service degradation in some American countries. We will publish a new update shortly.