Service degradation - Telcel Mexico

This incident has been resolved. Services on the Telcel network in Mexico are fully restored, and connectivity has returned to normal levels.

If you are still experiencing any issues, please contact our Customer Support team for assistance.

The service on the Telcel network in Mexico has been restored. We can confirm that many devices are now successfully connected and operating normally on Telcel.

Our team is currently performing final monitoring and validation tests to ensure full stability before closing the incident.

The issue is isolated to Telcel, and we have observed that many SIMs are successfully switching to alternative networks within the country.

Our team has contacted the operator to gather more information about the cause and expected resolution.

We will provide a new update as soon as further details become available.

We are currently investigating a service degradation affecting Telcel in Mexico. Customers may experience failed connections when attempting to register or transmit data via the Telcel network.