Outage in EMnify
Data Usage Statistics and Billing Preview Degradation
Resolved MinorIncident Report
Summary AI Generated
EMnify experienced a 3-hour incident where traffic data accuracy issues caused discrepancies in billing previews and usage statistics across both the portal and APIs. The team identified the root cause and successfully applied a fix to restore accurate billing previews and usage statistics. The incident was resolved after a monitoring period to ensure system stability.
Dear emnify Customers,
We are currently observing an issue affecting traffic data accuracy which may cause discrepancies in billing previews and usage statistics across the portal and APIs.
Our team is actively investigating the issue and we will provide an update shortly.
Kind regards,
emnify Support Team
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 04/08/2026 07:12PM
Dear emnify Customers,
The incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center.
Kind regards,
emnify Support Team
MONITORING
18 days ago - at 04/08/2026 07:00PM
Dear emnify Customers,
A fix has been successfully applied, and billing previews and usage statistics are now up to date.
We will continue to closely monitor the system to ensure everything remains stable.
Kind regards,
emnify Support Team
IDENTIFIED
18 days ago - at 04/08/2026 04:26PM
Dear emnify Customers,
Our team has identified the root cause of the issue and is currently working on implementing a fix.
We will continue to provide updates as progress is made.
Kind regards,
emnify Support Team
INVESTIGATING
18 days ago - at 04/08/2026 04:17PM
Dear emnify Customers,
We are currently observing an issue affecting traffic data accuracy which may cause discrepancies in billing previews and usage statistics across the portal and APIs.
Our team is actively investigating the issue and we will provide an update shortly.
Kind regards,
emnify Support Team
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