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Outage in EMnify

Service degradation - Play (Poland)

Resolved Minor
May 14, 2026 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

EMnify experienced connectivity issues affecting devices using the Play network in Poland, causing intermittent connectivity and service degradation for customers in that region. The team identified the root cause, coordinated with the network operator, and temporarily restricted Play network access while customers could use alternative networks in Poland. The incident was resolved after 3.3 hours with full connectivity restored and normal service operations resumed.

We are currently investigating connectivity issues affecting devices connected through the Play network in Poland. Customers may experience intermittent connectivity or service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/14/2026 09:16PM

This incident has been resolved

MONITORING 2 days ago - at 05/14/2026 08:29PM

Connectivity on the Play network in Poland has been restored and services are operating normally again.

We are continuing to monitor the situation closely to ensure service stability.

IDENTIFIED 2 days ago - at 05/14/2026 06:10PM

We have identified the issue affecting connectivity on the Play network in Poland and are currently in contact with the operator to restore normal service.

As a temporary mitigation measure, connectivity through the Play network has been temporarily restricted.

Customers in Poland can continue using alternative available networks in the country, which are operating normally.

We will continue to provide updates as more information becomes available.

INVESTIGATING 2 days ago - at 05/14/2026 06:02PM

We are currently investigating connectivity issues affecting devices connected through the Play network in Poland. Customers may experience intermittent connectivity or service degradation.

Our team is actively working to identify the root cause and restore normal service as quickly as possible.

We will continue to provide updates as more information becomes available.

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