Outage in EMnify
Service Degradation - 4G Connectivity
Resolved MinorIncident Report
Summary AI Generated
EMnify experienced a 1.2-hour service degradation affecting 4G connectivity, where customers encountered intermittent connectivity issues and reduced service performance on their mobile devices. The incident was caused by a global degradation in LTE signaling traffic within one of EMnify's signaling providers' networks, which specifically impacted roaming services. The issue was resolved after the signaling provider fixed their network problems, restoring normal 4G connectivity and roaming services.
Dear emnify Customers,
We are currently investigating a connectivity issue affecting devices connected via 4G networks. Customers may experience intermittent connectivity and service degradation.
Our team is actively working to identify the root cause and restore normal service as quickly as possible.
We will continue to share updates as more information becomes available.
Kind regards,
emnify Support Team
Components affected
EMnify Mobile Core NetworkTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/03/2026 09:28AM
Dear emnify Customers,
The incident was caused by a global degradation affecting LTE signaling traffic within one of our signaling providers' networks, which impacted roaming services.
The issue has since been resolved, and roaming connectivity has returned to normal.
In case you are still having issues, please reach out to our Support Team via our Help Center.
Kind regards,
emnify Support Team
MONITORING
3 days ago - at 06/03/2026 08:37AM
Dear emnify Customers,
We are now observing that 4G traffic has returned to normal levels, indicating that connectivity has stabilized and service performance has recovered.
Our team will continue to actively monitor the network to ensure 4G services remain stable and continue to function as expected.
Kind regards,
emnify Support Team
INVESTIGATING
3 days ago - at 06/03/2026 08:23AM
Dear emnify Customers,
We are currently investigating a connectivity issue affecting devices connected via 4G networks. Customers may experience intermittent connectivity and service degradation.
Our team is actively working to identify the root cause and restore normal service as quickly as possible.
We will continue to share updates as more information becomes available.
Kind regards,
emnify Support Team
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