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Outage in EMnify

Service degradation - O2 and EE UK networks

Resolved Minor
September 13, 2026 - Started 4 days ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

EMnify experienced a 6.3-hour service degradation affecting connectivity on the O2 and EE UK mobile networks. The incident impacted European network connectivity, with traffic recovery observed before full resolution was confirmed. The issue was fully resolved by September 13, 2026, with O2 and EE UK access restored to normal operation.

We are currently investigating a service degradation affecting connectivity on some UK mobile networks. Our teams are working to identify the cause and assess the impact. We will provide further updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 09/13/2026 06:19PM

This incident has been resolved.

MONITORING 4 days ago - at 09/13/2026 04:14PM

The issue has since been resolved, and access to O2 and EE UK is fully operational again.

In case you are still having issues, please reach out to our Support Team via our Help Center.

Kind regards,
emnify Support Team

MONITORING 4 days ago - at 09/13/2026 02:55PM

We are continuing to closely monitor the recovery.

More updates to follow shortly.

IDENTIFIED 4 days ago - at 09/13/2026 02:26PM

Dear emnify Customers,

We have confirmed the issue to have impacted O2 and EE UK.

As of writing, our validation tests are now showing positive results and our monitoring graphs indicates traffic recovery.

We will keep a close monitoring while we work with our partners in identifying the root cause.

Further updates to follow.

Kind regards,
emnify Support Team

INVESTIGATING 4 days ago - at 09/13/2026 12:04PM

We are currently investigating a service degradation affecting connectivity on some UK mobile networks. Our teams are working to identify the cause and assess the impact.

We will provide further updates as soon as more information becomes available.

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