Outage in EMnify
Service Degradation - OpenVPN issues
Resolved MinorIncident Report
Summary AI Generated
EMnify's OpenVPN service experienced a 41-minute degradation affecting users authenticating via application tokens, with new connections established after 09:00 UTC impacted. The root cause was identified and a fix was implemented and monitored before the service was confirmed fully restored at 14:44 UTC.
Dear emnify Customers,
We are currently investigating an issue with OpenVPN that affects users who use an application token for authentication. All new connections made after 0900 UTC may be affected.
We are working on a mitigation, and further updates will follow shortly.
Kind regards,
emnify Support Team
Components affected
EMnify VPN servicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/16/2026 02:44PM
Dear emnify Customers,
The incident has been resolved, and the OpenVPN service is fully operational again.
In case you are still having issues, please reach out to our Support Team via our Help Center.
Kind regards,
emnify Support Team
MONITORING
1 day ago - at 09/16/2026 02:22PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 09/16/2026 02:09PM
The issue has been identified, and a fix is being implemented.
Further updates will follow shortly.
INVESTIGATING
1 day ago - at 09/16/2026 02:05PM
Dear emnify Customers,
We are currently investigating an issue with OpenVPN that affects users who use an application token for authentication. All new connections made after 0900 UTC may be affected.
We are working on a mitigation, and further updates will follow shortly.
Kind regards,
emnify Support Team
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