Outage in EMnify
Service degradation - MTN Uganda
Resolved MinorIncident Report
Summary AI Generated
EMnify experienced a 5.3-hour service degradation affecting network connectivity on MTN Uganda, while other networks in the region remained operational. The issue was identified as originating from MTN's infrastructure rather than EMnify's platform, and EMnify worked with MTN to resolve the connectivity problems. Service was fully restored after monitoring confirmed stability.
We are currently investigating a service degradation affecting connectivity in MTN Uganda. Our engineering team is actively working to identify the root cause and assess the impact.
We will provide further updates as soon as more information becomes available.
Components affected
EMnify Network Connectivity - Middle East & AfricaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 04/17/2026 11:08PM
The issue affecting connectivity in MTN Uganda has been fully resolved.
If you experience any further issues, please reach out to our support team.
MONITORING
9 days ago - at 04/17/2026 11:00PM
Service connectivity in MTN Uganda has been restored. We are continuing to monitor the situation closely to ensure stability.
IDENTIFIED
9 days ago - at 04/17/2026 06:02PM
We have identified that the reported service degradation affecting connectivity in MTN Uganda is not originating from the emnify platform. We have engaged MTN and are working with them to resolve the issue.
Connectivity on other networks in Uganda remains fully operational.
We will continue to monitor the situation and provide updates as more information becomes available.
INVESTIGATING
9 days ago - at 04/17/2026 05:53PM
We are currently investigating a service degradation affecting connectivity in MTN Uganda. Our engineering team is actively working to identify the root cause and assess the impact.
We will provide further updates as soon as more information becomes available.
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