Outage in EMnify

Signaling and Data Service Degradation

Resolved Minor
December 22, 2024 - Started about 6 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customers, We are currently investigating an issue in our network. Devices may have troubles attaching to the network. Further details to follow. We apologize for the inconvenience. Kind Regards, emnify Support Team
Components affected
EMnify Network Connectivity - Europe EMnify Network Connectivity - Asia-Pacific EMnify Network Connectivity - Central and South America & Caribbean EMnify Network Connectivity - Middle East & Africa EMnify Network Connectivity - North America
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 12/22/2024 07:17AM

Dear Customers,

The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request/ticket to our Customer Support team.

Kind Regards,
emnify Support Team

MONITORING about 5 hours ago - at 12/22/2024 06:41AM

Dear Customers,

A fix has been implemented and services are now working as expected. Network attachment of devices should be back to normal.

We will monitor this closely and will publish a new update shortly.

Kind regard,
emnify Support Team

IDENTIFIED about 6 hours ago - at 12/22/2024 06:17AM

Dear Customers,

We have identified the cause of the signaling and data service interruption. We are currently rectifying the cause.

We will publish a new update shortly.

Kind Regards,
EMnify Support Team

INVESTIGATING about 6 hours ago - at 12/22/2024 05:53AM

Dear Customers,

We are currently investigating an issue in our network. Devices may have troubles attaching to the network. Further details to follow. We apologize for the inconvenience.


Kind Regards,
emnify Support Team

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