Outage in Episerver

Performance issue on the Search & Navigation service

Resolved Minor
December 06, 2024 - Started 16 days ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating an event affecting the performance issue on the Search & Navigation (FIND) service caused by a problem with our third party supplier. A subset of clients will be experiencing high latency or 5xx-errors. We will post additional updates hourly or when we have information available.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 12/09/2024 03:23AM

The fix was implemented during the weekend and the issue has been resolved. The underlying cause has been identified and we are diligently working towards a resolution.

MONITORING 16 days ago - at 12/06/2024 08:23AM

We have identified the issue affecting a few clusters in the APAC and US regions, and the fix has been applied accordingly.

IDENTIFIED 16 days ago - at 12/06/2024 07:43AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 16 days ago - at 12/06/2024 05:42AM

We are continuing to investigate this issue.

INVESTIGATING 16 days ago - at 12/06/2024 05:41AM

We are currently investigating an event affecting the performance issue on the Search & Navigation (FIND) service caused by a problem with our third party supplier.
A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available.

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