Outage in Episerver

Microsoft Azure App Service timeouts or high latency (North Europe)

Resolved Minor
November 17, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an application timeouts or high latency issue together with our third-party provider that affects a subset of Digital Experience Platform clients who are utilizing Azure App Service within North Europe region.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/18/2024 02:06AM

This incident has been resolved.

MONITORING about 1 month ago - at 11/18/2024 01:45AM

A fix has been implemented by our third-party provider. We are monitoring the results.

IDENTIFIED about 1 month ago - at 11/18/2024 12:31AM

Our third-party provider has identified a backend service that App Service relies on became unhealthy, which resulted in a decrease of availability for customers. This manifested in timeouts or high latency for resources in this region.

To minimize the impact, they are still currently working to scale-out App Service instances. In addition, they are working with additional teams for other mitigation workstreams to quickly alleviate customer impact.

INVESTIGATING about 1 month ago - at 11/17/2024 09:56PM

We are currently investigating an application timeouts or high latency issue together with our third-party provider that affects a subset of Digital Experience Platform clients who are utilizing Azure App Service within North Europe region.

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