Outage in Episerver

Search and Navigation EMEA03 experiencing issues with failed requests

Resolved Minor
January 28, 2025 - Started 8 days ago - Lasted 1 day
Official incident page

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Outage Details

Search and Navigation EMEA03 experiencing issues with failed requests. We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 01/29/2025 09:37PM

This issue has been resolved as Search and Navigation on EMEA03 has remained stable following early corrections.. All normal functionality remains available.

MONITORING 7 days ago - at 01/29/2025 04:47PM

The Search and Navigation service on EMEA03 has stabilized, and service is reporting full functionality. We will continue to monitor and will reassess if the situation changes.

IDENTIFIED 7 days ago - at 01/29/2025 03:05PM

Search and Navigation EMEA03 is still experiencing some fluctuations, and as a result, some customers might encounter intermittent issues. We're actively working on both short-term and long-term solutions to stabilize the service. Currently, the service is reporting full functionality, and we're closely monitoring its health. If there are any changes, we'll provide an update right away. We sincerely apologize for any inconvenience this may cause and appreciate your understanding!

IDENTIFIED 7 days ago - at 01/29/2025 08:50AM

We are currently working on short and long term corrective actions to stabilize the service. At this moment, service is reporting full functionality and we are continuing to closely monitor the health of the service. If the situation changes, we will provide a new update. We sincerely apologize for the inconvenience!

IDENTIFIED 8 days ago - at 01/28/2025 10:19PM

Our team continues to work towards fully resolving this as quickly as possible. Thank you for your patience.

IDENTIFIED 8 days ago - at 01/28/2025 07:17PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 days ago - at 01/28/2025 05:03PM

Our team continues to work towards fully resolving this as quickly as possible. Thank you for your patience.

IDENTIFIED 8 days ago - at 01/28/2025 03:40PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 days ago - at 01/28/2025 02:15PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 days ago - at 01/28/2025 12:41PM

We are aware that the issue has reappeared, and our team is continuing to investigate the root cause. We are working to resolve this as quickly as possible and will provide further updates as we make progress. Thank you for your patience.

INVESTIGATING 8 days ago - at 01/28/2025 12:40PM

We are aware that the issue has reappeared, and our team is continuing to investigate the root cause. We are working to resolve this as quickly as possible and will provide further updates as we make progress. Thank you for your patience.

MONITORING 8 days ago - at 01/28/2025 10:14AM

The cause was identified and mitigated. cluster is back to a healthy state. We continue to monitor the service closely.

INVESTIGATING 8 days ago - at 01/28/2025 09:59AM

Search and Navigation EMEA03 experiencing issues with failed requests. We are currently investigating this issue.

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