Link Failure (Metro Connect)

We would like to inform you that there is dark fiber cut between SV2 and SV5. As a result, the Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service outage.

Our provider is actively working on resolving the issue and has initiated excavation to locate the damaged conduit. At this time, we do not have an estimated time of restoration (ETR) available.

We will provide updates as soon as more information becomes available. Thank you for your patience and understanding..
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Incident Number: INC0046069[Metro Connect - Americas (SV)]

Network Event impacting your service(s) in Santa Clara, CA is ongoing and the appropriate resources are engaged for resolution.
Our provider's field technician's ETA is 5PM PST to perform addtiona troubleshooting and fault isolation..
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Incident Number: INC0046069[Metro Connect - Americas (SV)]

Dark fiber link between SV2 and SV5 went down.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit. Equinix engineers are investigating issue..
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Incident Number: INC0046069[Metro Connect - Americas (SV)]

We are currently investigating this issue.
601zfcv87b6x
Incident Number: INC0046069[Metro Connect - Americas (SV)]