Outage in ESET

ESET Secure Authentication customers might be unable to log in

Resolved Minor
December 06, 2024 - Started 16 days ago - Lasted about 8 hours
Official incident page

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Outage Details

ESET Secure Authentication customers using ESET PROTECT Hub might be unable to log into the console. Log-in attempts might fail with Access denied, your company pool has no free license units. The two-factor authentication is working correctly.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 12/06/2024 04:14PM

This incident has been resolved.

MONITORING 16 days ago - at 12/06/2024 10:00AM

The issue was resolved and we continue to monitor the behavior.

IDENTIFIED 16 days ago - at 12/06/2024 08:55AM

The team responsible is working on a fix.

IDENTIFIED 16 days ago - at 12/06/2024 08:51AM

The root cause of the issue has been identified.

INVESTIGATING 16 days ago - at 12/06/2024 08:32AM

ESET Secure Authentication customers using ESET PROTECT Hub might be unable to log into the console.
Log-in attempts might fail with Access denied, your company pool has no free license units.
The two-factor authentication is working correctly.

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