Outage in ESET

Errors when scanning emails in Exchange online

Resolved Major
November 25, 2024 - Started 5 months ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating an issue that is causing some emails in Microsoft Exchange Online to not be scanned and errors to be shown in ESET Cloud Office Security. We will provide updates when more information is available.
Components affected
ESET Cloud Office Security
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/26/2024 02:05PM

This incident has been resolved.

MONITORING 5 months ago - at 11/26/2024 12:04PM

Fix has been rolled-out. Exchange Online is now scanned as usual in all environments.

IDENTIFIED 5 months ago - at 11/25/2024 03:55PM

The team responsible is working on fixing the root cause of this issue.

INVESTIGATING 5 months ago - at 11/25/2024 12:26PM

We are investigating an issue that is causing some emails in Microsoft Exchange Online to not be scanned and errors to be shown in ESET Cloud Office Security. We will provide updates when more information is available.

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