Outage in Exact System

Exact Online Payroll – pension calculation in employment conditions group Timmerindustrie calculates incorrectly

Resolved Minor
January 22, 2025 - Started about 2 months ago - Lasted about 1 month
Official incident page

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Outage Details

In the Timmerindustrie employment conditions group (Exact ECG code NL-0601) the pension calculation calculates the base of the premium with an incorrect holiday pay-percentage. The correction on worked hours for employees with a 4 weekly payroll period currently deviates from the pensionfund regulations. We are working on a solution. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 03/05/2025 08:46AM

The pension calculation in employment conditions group Timmerindustrie (NL-0601) has been adjusted. To calculate retroactively with the correct calculation, make a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation.
Our apologies for the inconvenience.

IDENTIFIED about 2 months ago - at 01/22/2025 01:56PM

In the Timmerindustrie employment conditions group (Exact ECG code NL-0601) the pension calculation calculates the base of the premium with an incorrect holiday pay-percentage. The correction on worked hours for employees with a 4 weekly payroll period currently deviates from the pensionfund regulations. We are working on a solution. Our apologies for the inconvenience.

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