Outage in Extensiv

'Service Unavailable' error when creating labels with ShipEngine

Resolved Minor
August 12, 2025 - Started 12 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting our ability to generate carrier labels. Users with carrier accounts connected through ShipEngine may be affected. See https://status.shipengine.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.
Components affected
Extensiv Small Parcel Suite
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 08/12/2025 05:01PM

This incident has been resolved.

MONITORING 12 days ago - at 08/12/2025 04:39PM

ShipEngine has released a fix for this issue and we are monitoring the results.

IDENTIFIED 12 days ago - at 08/12/2025 04:23PM

Our upstream provider, ShipEngine, has identified the issue and is implementing a fix.

INVESTIGATING 12 days ago - at 08/12/2025 04:16PM

Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting our ability to generate carrier labels. Users with carrier accounts connected through ShipEngine may be affected. See https://status.shipengine.com/ for more details.

We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

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