Outage in Extensiv

Unable to complete picks in SmartScan due to Query Parameter Error

Resolved Major
October 09, 2025 - Started 27 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing a disruption with SmartScan picks. Our team is currently working to restore the service. SmartScan users may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.
Components affected
Extensiv SmartScan

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 10/09/2025 05:10PM

This incident has been resolved.

MONITORING 26 days ago - at 10/09/2025 04:26PM

A fix for this issue has been released and we are monitoring the results.

IDENTIFIED 26 days ago - at 10/09/2025 04:05PM

We continue to work on a fix for this issue. I will provide further update within 30 minutes.

IDENTIFIED 26 days ago - at 10/09/2025 03:04PM

We expect a fix to be released for this in approximately 1 - 1/2 hours. We will provide the next Status update in 1 hour.

IDENTIFIED 26 days ago - at 10/09/2025 02:57PM

We have identified the source of this issue and are currently developing a fix. We will post the next Status update within 30 minutes.

INVESTIGATING 26 days ago - at 10/09/2025 02:32PM

We understand the urgency of this matter and are continuing to investigate this at the highest priority. I will provide an additional update within 30 minutes.

INVESTIGATING 27 days ago - at 10/09/2025 02:05PM

We are continuing to investigate this issue. I will provide an additional update within 30 minutes.

INVESTIGATING 27 days ago - at 10/09/2025 01:35PM

We are continuing to investigate this issue.

INVESTIGATING 27 days ago - at 10/09/2025 01:00PM

We are continuing to investigate this issue.

INVESTIGATING 27 days ago - at 10/09/2025 12:34PM

We are currently experiencing a disruption with SmartScan picks. Our team is currently working to restore the service. SmartScan users may be affected. We apologize for any inconvenience.

We will send an additional update in 30 minutes.

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