Outage in Extensiv

Issue creating Small Parcel Labels

Resolved Minor

February 26, 2026 - Started 11 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a service disruption with Small Parcel label creation. Our team is currently working to restore the service. Small Parcel users may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

Components affected

Extensiv Small Parcel Suite

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 02/26/2026 05:46PM

This incident has been resolved.

MONITORING 11 days ago - at 02/26/2026 05:21PM

ShipEngine had released a fix and are monitoring the results.

IDENTIFIED 11 days ago - at 02/26/2026 04:58PM

ShipEngine continues to look into this matter. We will provide additional update in 30 minutes.

IDENTIFIED 11 days ago - at 02/26/2026 04:29PM

Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting our ability to Rate Shop and create Small Parcel labels. Small Parcel users may be affected. See https://status.shipengine.com/incidents/wx6bzsc311w7 for more details.

We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

INVESTIGATING 11 days ago - at 02/26/2026 04:14PM

We are currently experiencing a service disruption with Small Parcel label creation.

Our team is currently working to restore the service. Small Parcel users may be affected. We apologize for any inconvenience.

We will send an additional update in 30 minutes.

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