Outage in Extensiv

Blank PDF produced when generating Small Parcel Labels in PDF format

Resolved Minor

February 12, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a service disruption with PDF Carrier Label generation. Our team is currently working to restore the service. Users who generate carrier labels in Small Parcel in PDF Format may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

Components affected

Extensiv 3PL Warehouse Manager Extensiv Small Parcel Suite

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 02/12/2026 03:55PM

This incident has been resolved.

IDENTIFIED 2 days ago - at 02/12/2026 03:05PM

We have Identified the source of this issue and are now working on a fix to be released shortly. I will provide additional update within 30 minutes.

INVESTIGATING 2 days ago - at 02/12/2026 02:37PM

We continue to investigate this issue and will provide additional update within 30 minutes.

INVESTIGATING 2 days ago - at 02/12/2026 02:05PM

We are currently experiencing a service disruption with PDF Carrier Label generation.

Our team is currently working to restore the service. Users who generate carrier labels in Small Parcel in PDF Format may be affected. We apologize for any inconvenience.

We will send an additional update in 30 minutes.

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