F5 Distributed Cloud - Service Degradation - Issue with Delay in Access Logs

The issues with the F5 Distributed Cloud delay of access logs is resolved and the service is fully operational. This incident has been marked as resolved. Please contact our support team if you have any further question.

The F5 Distributed Cloud team has validated that the issue with delay of access logs has been restored and no more issues are being observed. All other services remain fully operational. Please note that this issue did not affect the data or traffic processing. We continue to monitor our services and ensure they are performing as expected. Please contact our support team if you have any further questions or concerns accordingly.

The F5 Distributed Cloud Support Team detected an issue with the delay of access logs in the UI. This issue does not affect the data or traffic processing. We are currently working to restore full functionality at this time. We will provide further updates as they become available.

This advisory is to inform you that we are currently investigating reports of service degradation affecting access logs.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 05:53 UTC.
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.