Service interruptions for some customers

This incident has been resolved.

Customers are back online. We still monitoring the system.

We are seeing multiple services becoming unavailable again and are working to bring them back up as soon as possible.

All services are operational again. We are monitoring while adjacent services proceed to recover

More than 70% of our customer services are back online now, we are still working to bring the remaining services back up.

After the network fix has been implemented, we have recovered our database service and are currently seeing first customer facing services become available again.

After a change in the underlying infrastructure, we are seeing improvements in network connectivity. We are currently evaluating the health of our services and are continuing to work on service recovery.

Our infrastructure partner is working hard to fix the underlying networking problems.
You can keep up to date with their incident status as well here: https://www.syseleven-status.net/incident/541

The underlying issue has been identified and we are working together with our infrastructure partner to fix it.

We are currently investigating service interruptions for some of our customers.