Outage in GitLab

Intermittent timeouts for requests from some Utah IP addresses

Resolved Minor
December 16, 2024 - Started about 2 months ago - Lasted 2 days

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Outage Details

We have received some reports of requests timing out for IP addresses originating in Salt Lake City, Utah. We are working with a third party vendor to identify the issue. Details to follow in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19017
Latest Updates ( sorted recent to last )
about 2 months ago - at 12/16/2024 11:49PM

We have received some reports of requests timing out for IP addresses originating in Salt Lake City, Utah. We are working with a third party vendor to identify the issue. Details to follow in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19017

about 2 months ago - at 12/17/2024 01:45PM

No material updates at the moment. We continue to work with a third party vendor to get more updates and waiting for feedback from affected customers. Details to follow in: gitlab.com/gitlab-com/gl-infra/production/-/issues/19017

about 2 months ago - at 12/17/2024 10:37PM

No material updates at this time. Requests originating from the Salt Lake City, Utah region may still see intermittent timeouts. We are working with our third party vendor to investigate further. We will provide updates as info becomes available. Details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19017

about 2 months ago - at 12/18/2024 03:57AM

Our Infrastructure Engineers have been working with CloudFlare and Google and have identified a routing issue between GCP "us-west3" and Cloudflare. Investigation is continuing. Please follow https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19017 for more details.

about 2 months ago - at 12/18/2024 10:15PM

No material updates at this time. Cloudlfare and Google are still investigating these routing issues. We will provide additional information as it becomes available. Details will be posted to: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19017

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