Outage in GitLab

A macOS runner failure

Resolved Minor
November 21, 2025 - Started about 10 hours ago - Lasted about 6 hours

Incident Report

We've received reports that jobs that run on a specific macOS GitLab Runner (with the tag `saas-macos-large-m2pro`) have been failing with a “context deadline exceeded” error. We are in the process of investigating. As a workaround, you can switch to other runners. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for more details

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Latest Updates ( sorted recent to last )
about 10 hours ago - at 11/21/2025 11:56AM

We've received reports that jobs that run on a specific macOS GitLab Runner (with the tag `saas-macos-large-m2pro`) have been failing with a “context deadline exceeded” error. We are in the process of investigating. As a workaround, you can switch to other runners. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for more details

about 9 hours ago - at 11/21/2025 12:47PM

Investigation is ongoing, and we're reviewing relevant runbooks for additional troubleshooting steps. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for more details

about 8 hours ago - at 11/21/2025 02:32PM

No material updates to report. We continue troubleshooting the runner's unavailability. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for more details

about 6 hours ago - at 11/21/2025 04:09PM

We continue investigating the root cause. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for more details

about 6 hours ago - at 11/21/2025 04:34PM

Latest troubleshooting results point a networking issue preventing connectivity with the affected macOS Runner. Investigation continues at gitlab.com/gitlab-com/gl-infra/production/-/issues/20878.

about 5 hours ago - at 11/21/2025 04:50PM

We continue to troubleshoot network connectivity for the affected Runner, no material updates to report. Follow https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for details.

about 5 hours ago - at 11/21/2025 05:09PM

We have identified a misconfiguration in our Runner infrastructure's routing policies as the potential cause for this issue. Follow https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for details.

about 5 hours ago - at 11/21/2025 05:25PM

No material updates to share. We appreciate your patience while we continue investigating this issue, please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for details.

about 4 hours ago - at 11/21/2025 05:41PM

We have identified the configuration causing network disruption with the affected Runner and we are working on fixing it. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for details.

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