Outage in GitLab
Degraded performance affecting Duo features
Resolved Minor
April 23, 2026 - Started about 18 hours ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
GitLab experienced degraded performance in their AI-assisted services and AI gateway, causing users to encounter higher latency and errors when using Duo features. The incident lasted 4.6 hours and was caused by request saturation and potential segfaults affecting the AI services. GitLab resolved the issue by increasing maximum concurrency limits to reduce latency.
We are investigating issues related to our ai-assisted service and ai-gateway. Some users may experience higher latency or errors affecting Duo features. More details here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21867
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Latest Updates ( sorted recent to last )
about 18 hours ago - at 04/23/2026 08:11AM
We are investigating issues related to our ai-assisted service and ai-gateway. Some users may experience higher latency or errors affecting Duo features. More details here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21867
about 17 hours ago - at 04/23/2026 08:48AM
We are investigating which model and provider are causing the latency. Apdex for ai-assisted service is not stable yet. More details in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21867
about 17 hours ago - at 04/23/2026 09:36AM
The root cause is still under investigation. We are taking steps to address the sustained request saturation in order to mitigate latency issues. More details in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21867
about 16 hours ago - at 04/23/2026 10:34AM
We have increased max concurrency and are monitoring the impact on latency. We'll further investigate segfaults, which may have contributed to this incident. More details in: gitlab.com/gitlab-com/gl-infra/production/-/work_items/21867
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