Outage in GitLab
Elevated error rates on GitLab.com
Resolved Minor
May 12, 2026 - Started 1 day ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
GitLab.com experienced elevated error rates for 3.5 hours due to a major Redis Sidekiq cluster outage, causing intermittent failures and degraded performance across the website, API, Git operations, CI/CD pipelines, container registry, and authentication services. Users experienced delayed or non-running pipelines and authentication failures. The issue was resolved through targeted restarts and forced resets of the Redis cluster, with error rates returning to normal levels.
We're investigating elevated error rates on GitLab.com. Some users may experience intermittent failures or degraded performance while we work to identify the cause.
We'll share another update as soon as we have more information.
We'll share another update as soon as we have more information.
Components affected
GitLab Website GitLab API GitLab Git Operations GitLab Container Registry GitLab Pages GitLab CI/CD - SaaS Shared Runners GitLab CI/CD - SaaS Private Runners GitLab CI/CD - Windows Shared Runners (Beta) GitLab SAML SSO - SaaS GitLab Background ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
1 day ago - at 05/12/2026 05:37PM
We're investigating elevated error rates on GitLab.com. Some users may experience intermittent failures or degraded performance while we work to identify the cause.
We'll share another update as soon as we have more information.
1 day ago - at 05/12/2026 05:56PM
We are seeing elevated error rates across GitLab.com and GitLab.com services.
We are investigating the issue and will continue to update as we have more information.
1 day ago - at 05/12/2026 06:04PM
We're investigating elevated error rates on GitLab.com. Some users may experience intermittent failures or degraded performance while we work to identify the cause.
Users may experience delayed pipelines or pipelines not running.
We'll share another update as soon as we have more information.
1 day ago - at 05/12/2026 06:25PM
We have identified the cause of the elevated error rates and are working to correct the issue.
We will continue to post updates as we have them.
1 day ago - at 05/12/2026 06:28PM
We are continuing to investigate the issue.
A major Redis Sidekiq cluster outage caused widespread elevated error rates and authentication failures for git, CI runners, and web services. We've performed targeted restarts and forced resets to restore service and are now seeing a drop in error rates. We are monitoring the recovery and health of the cluster.
The issue is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22103
1 day ago - at 05/12/2026 06:38PM
Error rates have started to lower and return to normal values and we are actively monitoring the issue.
The issue is being tracked in gitlab.com/gitlab-com/gl-infra/production/-/work_items/22103
Latest GitLab outages
Slowed pipelines and CI/CD Jobs - about 10 hours ago
Elevated 5xx Errors on GitLab.com - 1 day ago
500 errors accessing repositories - 3 days ago
Background processing delays - 6 days ago
Intermittent errors observed on GitLab Next - 7 days ago
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