Outage in GitLab
404s on customers.gitlab.com
Resolved Major
October 20, 2026 - Started 1 day ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
GitLab's Customers Portal (customers.gitlab.com) experienced widespread 404 errors for approximately 3.5 hours, preventing users from signing in and loading pages. GitLab resolved the issue by performing a successful redeployment, after which the portal returned to normal operation.
We've investigating 404s on the customers panel. We'll update as we learn more
Components affected
GitLab Customers PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
1 day ago - at 10/20/2026 09:56PM
We've investigating 404s on the customers panel. We'll update as we learn more
1 day ago - at 10/20/2026 10:47PM
We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.
1 day ago - at 10/20/2026 11:15PM
We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.
1 day ago - at 10/20/2026 11:51PM
The Customers Portal is loading normally again, and we are no longer observing the intermittent 404 errors affecting sign-in and page loading. A redeployment has completed successfully, and we are monitoring the service for any recurrence before resolving the incident.
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