Outage in GoGuardian

GoGuardian Teacher Outage

Resolved Major
May 09, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Starting around 1PM EDT (10am PDT), we're investigating an issue causing students to appear as offline in GoGuardian Teacher. We apologize for any trouble this may cause.
Components affected
GoGuardian Teacher: Dashboard
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/09/2023 07:44PM

The issue causing students to appear as offline has been resolved. In our investigation, there was an issue with a third-party provider's underlying service. We were able to reach out to this provider to troubleshoot and resolve the issue. Thanks so much for your patience while we worked on a resolution.

MONITORING over 2 years ago - at 05/09/2023 06:33PM

We are continuing to monitor the issue causing students to appear as offline in GoGuardian Teacher. According to our internal tests restarting sessions where this issue is present has helped to improve or resolve the issue.

INVESTIGATING over 2 years ago - at 05/09/2023 05:08PM

Starting around 1PM EDT (10am PDT), we're investigating an issue causing students to appear as offline in GoGuardian Teacher. We apologize for any trouble this may cause.

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