Outage in GoGuardian

GoGuardian Fleet Sync Partial Outage - Long Sync Times

Resolved Major
August 08, 2025 - Started 27 days ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.
Components affected
GoGuardian Fleet: Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 08/11/2025 03:36PM

This incident has been resolved.

MONITORING 26 days ago - at 08/09/2025 10:09PM

Fleet sync latency has improved and we’re continuing to closely monitor latency while working with our third-party service provider. We will continue to provide updates as they become available.

IDENTIFIED 27 days ago - at 08/08/2025 09:40PM

We have identified an issue with an upstream third-party service provider whose apis are currently experiencing high latency. This high latency is causing higher than normal GoGuardian Fleet sync times. We are in contact with our third-party service provider who is working to improve latency, and will continue to share status updates on this issue as they become available. We appreciate your patience and apologize for any trouble caused by this issue.

INVESTIGATING 27 days ago - at 08/08/2025 07:17PM

We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.

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