Outage in GoGuardian
Some students appearing offline due service latency
Resolved MinorIncident Report
Summary AI Generated
GoGuardian experienced a backend service outage beginning around 7:40 AM PST on September 3, 2026, causing students to incorrectly appear as "Student Offline" or "Device Unavailable" in Live Sessions. The incident lasted approximately 25 hours before functionality was restored, with ongoing monitoring and fixes implemented to improve performance and ensure stability.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
MONITORING
10 days ago - at 09/03/2026 07:56PM
Functionality has been restored for affected users.
We are continuing to investigate the issue and implement fixes to improve performance. We will closely monitor the feature through tomorrow to ensure continued stability.
INVESTIGATING
11 days ago - at 09/03/2026 04:41PM
Some students are appearing as "Student Offline" or "Device Unavailable" in Live Sessions due to a backend service outage, starting at approximately 7:40 am PST. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details.
We sincerely apologize for any inconvenience.
INVESTIGATING
11 days ago - at 09/03/2026 03:43PM
We are currently investigating this issue.
Latest GoGuardian outages
Some students appearing offline due service latency - 11 days ago
GoGuardian Theft Recovery - about 1 month ago
Degraded Performance: Beacon – After School Hours Email Summaries - about 2 months ago
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