Outage in GoToMeeting

GoTo Connect - Calling issue with GoTo App

Resolved Major
August 21, 2024 - Started 29 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are actively investigating reports that some GoTo Connect customers may be experiencing issues making or receiving calls from the GoTo App. Our engineers are working to identify the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 08/21/2024 01:46PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 29 days ago - at 08/21/2024 01:19PM

Our engineers have corrected the issue and we are monitoring the improvement in service from the GoTo App.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 29 days ago - at 08/21/2024 12:59PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING 29 days ago - at 08/21/2024 12:44PM

We are still actively working on identifying the source of the issue affecting GoTo App, another update will be shared shortly.

INVESTIGATING 29 days ago - at 08/21/2024 11:52AM

We are continuing to investigate this issue.

INVESTIGATING 29 days ago - at 08/21/2024 11:49AM

We are actively investigating reports that some GoTo Connect customers may be experiencing issues making or receiving calls from the GoTo App.

Our engineers are working to identify the issue and will provide another update shortly.

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