Outage in Grafana

New and recently unpaused/unarchived Grafana Cloud instances unable to start.

Resolved Major
October 30, 2024 - Started 14 days ago - Lasted about 4 hours
Official incident page

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Outage Details

New and recently unpaused/unarchived Grafana Cloud instances are failing to start being in a crashloop. We're currently investigating the issue.
Components affected
Grafana GCP Brazil - prod-sa-east-0 Grafana EU-WEST Grafana Azure Netherlands - prod-eu-west-3 Grafana AWS Sweden - prod-eu-north-0 Grafana AWS Germany - prod-eu-west-4 Grafana GCP US Central - prod-us-central-4 Grafana AWS US West - prod-us-west-0 Grafana GCP US Central - prod-us-central-3 Grafana AWS Canada - prod-ca-east-0 Grafana GCP Australia - prod-au-southeast-0 Grafana GCP US Central - prod-us-central-0 Grafana AWS US East - prod-us-east-0 Grafana Azure US Central - us-central2 Grafana AWS India - prod-ap-south-1 Grafana AWS Germany - prod-eu-west-2 Grafana AWS Singapore - prod-ap-southeast-1 Grafana AWS Australia - prod-au-southeast-1 Grafana US-EAST Grafana AWS Brazil - prod-sa-east-1 Grafana GCP Singapore - prod-ap-southeast-0 Grafana AWS US East - prod-us-east-2 Grafana US-CENTRAL Grafana GCP US East - prod-us-east-1 Grafana US-WEST Grafana GCP Belgium - prod-eu-west-0 Grafana GCP India - prod-ap-south-0 Grafana GCP UK - prod-gb-south-0
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 10/30/2024 03:28PM

The incident has been resolved. We applied an update to all Grafana Cloud instances, which inadvertently restarted instances regardless of whether they were active or not. This caused heavy load on our control plane, causing slower startup times.

MONITORING 14 days ago - at 10/30/2024 12:21PM

We identified the issue and applied the fix. We're currently monitoring the situation - there should be no issue with creating and unpausing/unarchiving instances anymore.

INVESTIGATING 14 days ago - at 10/30/2024 11:11AM

New and recently unpaused/unarchived Grafana Cloud instances are failing to start being in a crashloop. We're currently investigating the issue.

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