Outage in Granicus

govMeetings MediaManager Intermittent Upload Issues

Resolved Minor
July 31, 2024 - Started 5 months ago - Lasted 2 days
Official incident page

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Outage Details

As a priority Granicus Engineering teams are currently investigating an issue that may cause meeting uploads to fail. This is an intermittent issue impacting some customers across the US and CAN. We will continue to provide updates as more information comes to hand. Granicus Technical Support Team
Components affected
Granicus Archive Video Granicus MediaManager
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/02/2024 08:59AM

This incident has been resolved.

MONITORING 5 months ago - at 07/31/2024 05:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 07/31/2024 02:33AM

We believe to have identified the issue and are working towards a fix, once the issue is resolved we'll provide another update. Thank you for your continued patience while we work to resolve the issue.
Granicus Technical Support Team

INVESTIGATING 5 months ago - at 07/31/2024 12:58AM

We are continuing to investigate the issue and will provide an update in due course. Thank you for your continued patience while we work to resolve the issue.

INVESTIGATING 5 months ago - at 07/31/2024 12:21AM

As a priority Granicus Engineering teams are currently investigating an issue that may cause meeting uploads to fail. This is an intermittent issue impacting some customers across the US and CAN. We will continue to provide updates as more information comes to hand.

Granicus Technical Support Team

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