Outage in Granicus

Granicus Issue Notification: Delayed Transactional SMS for govDelivery

Resolved Minor
October 23, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Issue Summary & Impact: We are currently experiencing a disruption in service impacting Transactional SMS features for the govDelivery Communications Cloud application. SMS sending is working as expected but subscribers may see a delay in transactional SMS responses. Product: govDelivery Communications Cloud If you have any questions or would like more information about this issue, please contact Support. Thank you, Granicus Customer Support
Components affected
Granicus govDelivery Communications Cloud
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/24/2024 12:41AM

Thank you for your patience as we worked to resolve the issue, the incident has now been resolved.

IDENTIFIED about 2 months ago - at 10/23/2024 11:08PM

Issue Summary & Impact: We are currently experiencing a disruption in service impacting Transactional SMS features for the govDelivery Communications Cloud application. SMS sending is working as expected but subscribers may see a delay in transactional SMS responses.
Product: govDelivery Communications Cloud

If you have any questions or would like more information about this issue, please contact Support.

Thank you,
Granicus Customer Support

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