Outage in Grasshopper
GoTo Connect - Issue dispatching call queues to agents
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Our engineers have corrected the issue and we are confirming that call queues are being properly dispatched to call queue agents now.
We will continue monitoring the situation and provide a final update shortly.
Our engineers have identified the issue for dispatching calls to agents logged in call queues and are now actively working towards a resolution.
We will provide another update shortly.
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