Outage in Guidewire

SmartComm Third Party Service Interruption Affecting Multiple Customers in AMER

Resolved Minor
June 26, 2024 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Guidewire is aware of an issue with third party vendor SmartComm that is impacting document generation for multiple customers in production. SmartComm is aware of the incident and actively working on resolution. Additional details are available in the SmartComm community: https://community.smartcommunications.com/s/group/0F90J0000000PcwSAE/na-na10sbna11
Components affected
Guidewire USA Guidewire CANADA
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 06/26/2024 11:03PM

SmartComm has indicated the affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING 5 days ago - at 06/26/2024 10:33PM

SmartComm has indicated system performance has returned to baseline levels, and multiple customers have reported successful document processing.

MONITORING 5 days ago - at 06/26/2024 09:55PM

Guidewire is aware of an issue with third party vendor SmartComm that is impacting document generation for multiple customers in production. SmartComm is aware of the incident and actively working on resolution. Additional details are available in the SmartComm community: https://community.smartcommunications.com/s/group/0F90J0000000PcwSAE/na-na10sbna11

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