Outage in Guidewire

Canadian Region NPEs Are Not Available for Multiple Customers

Resolved Major
June 13, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

Guidewire Support is aware of an issue with Non Production Environments (NPEs) affecting Multiple Customers. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Components affected
Guidewire CANADA
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/13/2024 10:09PM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING over 1 year ago - at 06/13/2024 07:12PM

Guidewire has observed access to NPEs is restored. We are actively monitoring the situation.

INVESTIGATING over 1 year ago - at 06/13/2024 06:41PM

Guidewire Support is aware of an issue with Non Production Environments (NPEs) affecting Multiple Customers. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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