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Outage in Guidewire

TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region

Resolved Minor
August 21, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

Guidewire Support identified an issue that caused TeamCity builds to fail due to an npm-related error. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/21/2025 10:31PM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING 9 months ago - at 08/21/2025 08:13PM

The identified TeamCity build failures are related to a broader AWS incident which is resolved now. We are actively monitoring the situation, and Guidewire recommends retrying the TeamCity build if you experience any build failures.

INVESTIGATING 9 months ago - at 08/21/2025 07:40PM

Guidewire Support identified an issue that caused TeamCity builds to fail due to an npm-related error. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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