Outage in Guidewire

Guidewire Cloud Home Service Interruption Affecting Multiple Customers in APAC and CANADA Region

Resolved Major

March 30, 2026 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

Guidewire Support is aware of an issue with Guidewire Cloud Home that is causing access issues for customers in APAC and CANADA. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/30/2026 05:01PM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING about 1 month ago - at 03/30/2026 12:45PM

A fix has been implemented for the customers in Butterfly and Circinus and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/30/2026 12:40PM

Issue resolved for customers in Circinus.

IDENTIFIED about 1 month ago - at 03/30/2026 12:26PM

Issue resolved for customers in Butterfly. We are continuing to implement a fix for Circinus.

INVESTIGATING about 1 month ago - at 03/30/2026 11:47AM

We are continuing to investigate this issue. Currently its only impacting Butterfly and Circinus.

INVESTIGATING about 1 month ago - at 03/30/2026 11:08AM

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