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Outage in Guidewire

TeamCity Build Service Interruption in Non-Production Environments Affecting Multiple Customers in All Regions

Resolved Minor
July 20, 2026 - Started 12 days ago - Lasted about 9 hours
Official incident page

Incident Report

Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 07/20/2026 06:05PM

The affected services have been successfully restored using the provided workaround. If you continue to experience any service interruptions after applying it, please open a Community case.

MONITORING 12 days ago - at 07/20/2026 09:52AM

If you are experiencing issues with search.maven.org or repo1.maven.org service availability impacting TeamCity jobs, you can follow the below steps.

Jacoco can be disabled using a PATCH http request to the cicd manager service.

- Using postman, the following request can be made:
- URL: {baseUrl}/api/v2/tenants/{tenantId}/starsystems/{starSystemId}/cicd-configs/{applicationId}/insurer-config
- Request type: PATCH
- Auth: Bearer Token
- content-type: application/json-patch+json

Body:
[
{
"op": "replace",
"path": "/gunitServerTests/enableCodeCoverage",
"value": false
}
]

For assistance building your baseURL read the article here: https://docs.guidewire.com/cloud/cicd-manager-api-ref/latest/about/get-started

IDENTIFIED 12 days ago - at 07/20/2026 09:36AM

Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments. The impact is limited to the test coverage report generation. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

INVESTIGATING 12 days ago - at 07/20/2026 09:32AM

Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

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