Outage in Guidewire

APD Service Issue Affecting Multiple Customers in AMER Region in all environments

Resolved Major
September 03, 2025 - Started 13 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Guidewire Support has identified the issue affecting the APD service. A fix has been identified, and we are in the process of implementing it. We will continue to share regular updates here.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 09/04/2025 02:26AM

This incident has been resolved.

MONITORING 13 days ago - at 09/04/2025 01:55AM

We are continuing to monitor for any further issues.

MONITORING 13 days ago - at 09/03/2025 10:05PM

Guidewire has successfully implemented a fix and is actively monitoring the progress

INVESTIGATING 13 days ago - at 09/03/2025 09:29PM

The fix was successfully implemented. However, we are now experiencing a separate infrastructure issue. All necessary teams are actively engaged to restore the service as quickly as possible. We will continue to provide regular updates on our progress.

IDENTIFIED 13 days ago - at 09/03/2025 09:14PM

The Team is still continuing to work on implementing the fix. We will continue to share regular updates here.

IDENTIFIED 13 days ago - at 09/03/2025 08:27PM

The Team is still continuing to work on implementing the fix. We will continue to share regular updates here.

IDENTIFIED 13 days ago - at 09/03/2025 07:35PM

The Team is continuing to work on implementing the fix. We will continue to share regular updates here.

IDENTIFIED 13 days ago - at 09/03/2025 07:06PM

Guidewire Support has identified the issue affecting the APD service. A fix has been identified, and we are still working on implementing the fix. We will continue to share regular updates here.

IDENTIFIED 13 days ago - at 09/03/2025 06:24PM

Guidewire Support has identified the issue affecting the APD service. A fix has been identified, and we are in the process of implementing it. We will continue to share regular updates here.

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