Outage in Hoxhunt

Threat notification emails are not sent to all selected emails

Resolved Minor
November 29, 2024 - Started 23 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We have identified and issue where some of email addresses selected to receive notifications about threats did not received the notifications. The issues is now fixed and all emails should receive the threat notifications again. The affected customers/email addresses are customers who have configured email addresses to receive threat notification that don't have a user account created in Hoxhunt Platform with that same address. Only those email addresses were affected. This issue was introduced on November 26th due to a security improvement of Hoxhunt email delivery. We apologies for the inconvenience caused by this.
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 11/29/2024 08:10PM

This incident has been resolved.

MONITORING 23 days ago - at 11/29/2024 12:40PM

We have identified and issue where some of email addresses selected to receive notifications about threats did not received the notifications.

The issues is now fixed and all emails should receive the threat notifications again.

The affected customers/email addresses are customers who have configured email addresses to receive threat notification that don't have a user account created in Hoxhunt Platform with that same address. Only those email addresses were affected.

This issue was introduced on November 26th due to a security improvement of Hoxhunt email delivery. We apologies for the inconvenience caused by this.

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