Outage in Hoxhunt

Instant Feedback not always loading

Resolved Minor

December 13, 2024 - Started 9 days ago - Lasted 3 days
Official incident page

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Outage Details

We have identified an issue with our Instant Feedback feature. When a user reports a non-Hoxhunt email and asks for Instant Feedback the popup opens normally but after showing a loading screen the following notification can be shown: Taking longer than expected... Our servers are experiencing unusual load, but this should resolve itself in a few moments. You can try to reload the page to view the feedback in a moment. Reloading the page does not always resolve the issue. Our developers are investigating the root cause and will be working on a fix for this issue as soon as the cause is found. Read more about Instant Feedback here: https://support.hoxhunt.com/hc/en-us/articles/4406434052754-What-is-Instant-Feedback

Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 12/16/2024 08:27AM

Our developers found the root cause of the issue and released a fix. The Instant Feedback popup window should now load normally again. If you have any more related issues, please contact Hoxhunt Support at support@hoxhunt.com

IDENTIFIED 9 days ago - at 12/13/2024 11:53AM

We have identified an issue with our Instant Feedback feature.
When a user reports a non-Hoxhunt email and asks for Instant Feedback the popup opens normally but after showing a loading screen the following notification can be shown:

Taking longer than expected...

Our servers are experiencing unusual load, but this should
resolve itself in a few moments. You can try to reload the page to
view the feedback in a moment.

Reloading the page does not always resolve the issue.
Our developers are investigating the root cause and will be working on a fix for this issue as soon as the cause is found.

Read more about Instant Feedback here: https://support.hoxhunt.com/hc/en-us/articles/4406434052754-What-is-Instant-Feedback

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